Commitment to Member Confidentiality
Wellness Lovers Club (referred to as 'WLC', 'we', 'us', or 'our') is operated by Pinnacle Connect under the GlobalSpa brand. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, become a member, or engage with our services.
By accessing our website or becoming a member of WLC, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.
Who We Are
WLC is operated by Pinnacle Connect under the GlobalSpa brand.Wellness Lovers Club is India's premier wellness and lifestyle membership community, powered by GlobalSpa — India's leading wellness and luxury lifestyle media brand. We operate at:
Information We Collect
Personal details, wellness preferences, usage data, and partner redemptions.We collect information you provide directly to us, as well as information collected automatically when you use our website or services.
2.1 Information You Provide
- Full name, email address, phone number, and city when you fill out our membership application or contact form
- Payment and billing information when you purchase a membership (processed securely via our payment partners)
- Wellness preferences, health interests, and lifestyle information shared during onboarding or surveys
- Communications you send to us via email, WhatsApp, or through our website contact form
- Photos or content shared with us for community features or events
2.2 Information Collected Automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and links clicked on our website
- Referral source — how you arrived at our website
- Cookies and similar tracking technologies (see Section 7 for details)
2.3 Information From Third Parties
- If you connect via social media (Instagram, Facebook), we may receive basic profile information
- Information from our partners when you redeem a WLC benefit or attend a partner event
- Analytics data from tools such as Google Analytics
How We Use Your Information
To deliver memberships, curate events, communicate, and ensure compliance.We use the personal information we collect for the following purposes:
3.1 To Provide and Manage Your Membership
- Process your membership application and set up your account
- Send you your membership welcome kit, credentials, and onboarding information
- Manage renewals, upgrades, and cancellations
- Personalise your member experience based on your wellness preferences
3.2 To Communicate With You
- Send you event invitations, masterclass schedules, and exclusive partner offers
- Respond to your queries, requests, and complaints
- Share our newsletter, wellness content, and community updates
- Send important service notifications such as renewal reminders
3.3 To Improve Our Services
- Analyse website traffic and usage patterns to improve our platform
- Conduct surveys and gather feedback to enhance member experience
- Develop new offerings and curate better wellness experiences
3.4 For Legal and Compliance Purposes
- Comply with applicable Indian laws, regulations, and legal obligations
- Prevent fraud, misuse, or unauthorised access to our platform
- Enforce our Terms & Conditions and membership agreements
Data Storage & Security
256-Bit SSL encryption, PCI-DSS payment gateways, and strict access controls.We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.
- All data is stored on secure servers with access restricted to authorised personnel only
- Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers
- We use SSL encryption on our website to protect data in transit
- We conduct regular reviews of our data handling practices and security measures
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorised access to your account.
Data Retention
2 years for active members, 1 year for inquiries, 7 years for statutory records.We retain your personal data for as long as your membership is active and for a reasonable period thereafter, or as required by law. Specifically:
- Active member data is retained for the duration of membership plus 2 years
- Enquiry and contact form data is retained for up to 1 year
- Financial and transactional records are retained for 7 years as required by Indian tax and accounting laws
- You may request deletion of your data at any time (see Section 8 — Your Rights)
Your Rights
DPDPA 2023 rights: Access, Correction, Erasure, Grievance, and Nomination.As a user or member of WLC, you have the following rights with respect to your personal data, in accordance with applicable Indian data protection law (including the Digital Personal Data Protection Act, 2023):
- Right to Access — Request a copy of the personal data we hold about you
- Right to Correction — Request correction of inaccurate or incomplete data
- Right to Erasure — Request deletion of your personal data, subject to legal retention requirements
- Right to Withdraw Consent — Withdraw your consent to marketing communications at any time
- Right to Grievance Redressal — Raise a complaint about how your data is handled
- Right to Nominate — Nominate a person to exercise your data rights on your behalf in the event of death or incapacity
To exercise any of these rights, please write to us at wlc@pinnacleconnect.in. We will respond within 30 days of receiving your request.
Children's Privacy
WLC services are exclusively for individuals aged 18 and above.WLC's services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information. If you believe a minor has submitted data to us, please contact us at wlc@pinnacleconnect.in.
Third-Party Links
We are not responsible for privacy practices on external partner destinations.Our website may contain links to third-party websites, including our partner spas, retreats, and GlobalSpa. This Privacy Policy applies only to wellnessloversclub.com. We are not responsible for the privacy practices of external websites and encourage you to review their respective privacy policies before sharing any personal information.
Changes to This Policy
Periodic reviews to reflect regulatory updates and member enhancements.We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will notify you via email or by posting a prominent notice on our website.
Governing Law
Governed by IT Act 2000, SPDI Rules 2011, and DPDPA 2023 under Indian courts.This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in India.
Contact Us
Direct privacy inquiries and grievance redressal within 30 days.If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Privacy Team: